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Introducing PCNA’s Brands & Facilities

Our extensive portfolio includes both hard and soft goods, complemented by premium decoration services. Through our house brands and partnerships with over 40 retail brands, PCNA delivers unmatched quality and variety.

BRAND BRAND BADGE WHAT TO EXPECT Decoration and Shipping Location
Leeds logo image
Leeds logo image
 Retail-like styles and quality in hard goods at affordable prices. Pittsburgh, PA
Trimark logo image
Trimark logo image
 Decorated, trendy apparel designed for fit, function and to showcase company brands. Pittsburgh, PA
Bullet image
Bullet image
 Budget-friendly, deep inventory hard goods, delivered fast. Miami, FL
JournalBook logo image
JournalBook logo image
 Superior customization in journals, notebooks, and planners. Charlotte, NC
Retail Brands A retail brand item is tagged to one of the house brand badges above. Products from over 40 retail brands sourced and decorated to perfection.
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 Retail brands ship from various facilities. Check the brand badge on the item to identify the decoration and shipping location.

Identity Brand and Shipping Location

To determine which of our brands and facilities stocks, decorates, and ships each item, look for the house brand badge tagged to every item as you shop.
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An Image of a white insulated water bottle with a copy on the right side says 'Fine the Brand Badge'

ORDERING

Activate Your pcna.com Login

Shop and order products, check inventory real-time, and access your pricing all in one place with a pcna.com website login. Login credentials are provided within two business days.
For a website how-to and instructional videos, visit our
Website Knowledge Center
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Need to Place a Standard Lead Time Order Now?

If you do not plan to order online or are waiting for your login information, place standard lead time orders by email.
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Create your PO. Follow our Perfect PO checklist.

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Prepare your artwork following our art requirements.

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Send your artwork and PO with your PO number in the subject line to [email protected].

Have a Rush Order?

We’ll get your order picked, decorated and out the door the very next business day on qualifying products and decorating methods with SureShip®. Ensure your order qualifies and follow the SureShip order submission process.
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Customer Support

There are multiple ways to find answers to your questions and access Customer Support.

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Contact Customer Support

Our team of Customer Success professionals are here to assist with questions about orders, inventory, and products.

Contact PCNA Customer Service Monday – Friday 8:00AM – 8:00PM EST

1-800-860-1555[email protected]

Art-Specific Questions? Our dedicated Art Team can help: [email protected]

Online Assistance

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FAQs

Find answers to common questions about order placement, samples, fulfillment, shipping and more.

Explore FAQ|PCNA

Explore FAQ|Trimark

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Lead Times

Peruse lead times for standard and rush orders.

View Lead Times|PCNA

View Lead Times|Trimark

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Website Help

Find tips and how-to resources for navigating and using pcna.com.

Access Now

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Ask Claira

Chat with our virtual assistant about products and services questions.

Login to Start Chatting

Credit & Payment

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CREDIT TERMS

PCNA is pleased to extend a $2,000 line of credit on Leeds and Trimark items and a $2,000 line of credit on Bullet items with net 30-day terms to new customers located in the domestic United States.
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PAYING INVOICES

Full invoices (not partial) may be paid via our online portal once your pcna.com profile is established. Login to Learn more
Instructions for paying invoices by phone, mail or email can be found on the invoices you receive.
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PRE-PAY

How Pre-Pay Works

Once your order is entered in our system, your Accounts Receivable Representative will contact you to establish payment before your order is sent to production.

After payment is received, the Credit hold on the order is removed. Pending any remaining order holds, the order then moves to production.

When Pre-Pay is Required:

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When orders exceed available credit.

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On JournalBooks orders before additional credit is established through the credit application.

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For customers outside the domestic United States.

Pre-Pay Payment Methods

The following payment methods are accepted for pre-payment:

Credit card payments are subject to a 2.99% USD surcharge.

Accepted without a surcharge:

  • ACH
  • Check
  • Debit Card
  • Wire Transfer

More ways PCNA Can Help You Win

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Deep Inventory

Have confidence in promoting products with more than 1,000 deeply stocked top sellers to fulfill large orders, fast.

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Promotions & Deals

Your one-stop shop for the best limited-time offers.

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Like New? We Do Too

Check out our newest products and retail brands and preview what’s coming soon.

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