Artwork Requirements

View details on artwork requirements to ensure orders are submitted with right information. Check out your artwork using our artwork validation tool.

If a specific size is indicated on your purchase order, we will determine the most appropriate size for your imprint. If no imprint area is indicated, we reserve the right to decorate in the area most suitable for the artwork and method specified.
Artwork Requirements
Decorating Method Accepted Artwork Files Additional Information
Embroidery Tajima DST files, Wilcom EMB files If digitizing is needed, please send in an acceptable file for all other methods.  If a digitized file is provided, the setup fee is 50% off standard setup.  Please note: Apparel products have different digitizing requirements than bags and other items. Existing files may need to be re-digitized.
Transfer, Digital Color Print, Digital Inkjet, and Domes Adobe Illustrator (AI) file, vector format with all text converted to outlines. Please save as .eps or native .ai file. Raster images are acceptable for these methods (graphics like jpg, tiff, png, psd, etc.). The file should be at least 300 ppi native resolution and at the size it will print or larger. There may be restrictions if the artwork is too complex. Any free-standing text should be included in vector format.
All other methods AI file, vector format with all text converted to outlines. Please save as .eps or .ai file. Unsupported Art File Formats: QuarkXPress, PageMaker®, InDesign, Freehand®, Microsoft® Office (Word, PowerPoint, and Excel) will also not be recognized through the art acceptance process.
Note: Artwork clean-up, touch-ups, typesetting or resizing is free, but is not available on SureShip® orders.
PMS Color Matching
Color matching is available at no cost. However PMS matching is not guaranteed on dark-colored items or stainless steel and is not available for any four-color process method.
Artwork on File
Artwork is kept on file for up to 18 months. Re-orders must contain the customer number, PO number, and/or PCNA order number plus a copy of the artwork to ensure the correct artwork is pulled. Artwork CANNOT be transferred from one distributor's file to another without written permission from the original distributor. Art files greater than 18 months must be resubmitted and are subject to a new set-up fee.
Artwork return requests
Artwork will be returned upon written request after completion of order and payment of invoice. Written requests may be made via mail, fax, or email. Requests on purchase orders will not be processed. Distributor is responsible for postage and/or freight changes. Any deboss dies returned to customers are not eligible to be sent back for a future order. A new die will be required.